DELIVERY & ASSEMBLING POLICY

I. DELIVERY

Delivery fee

ILM offers free nationwide shipping for orders from 2 million VNDs.

For orders under 2 million VNDs:

  • Online shopping with delivery address in HCMC: Free delivery
  • In-store shopping/ Online shopping with delivery address in suburbs of HCMC & other provinces: Delivery fee is based on the service price list of Viettel Post. ILM staff will contact you to discuss about the delivery fee and other service charges (if any).
Delivery process

- We make every effort to fulfill your order within 03 business days from the order date. In special cases, ILM staff will contact customers for more specific details.

- Only 01 delivery address will be applied to each order. ILM will separate your order if having more than one delivery address. Any discount/ promotion/ offer on the total amount of order may no longer be valid in case of splitting order upon delivery.

- Your order will be canceled after 3 unsuccessful delivery. Payment/ Deposit refund will be applied according to Return Policy.

- If the products delivered to you is damaged or not matched the order, please contact Index Living Mall within 3 days after delivery for product exchange

II. ASSEMBLING

- ILM always provides free installation service for customers.

- The installation does not include drilling fee to hang products on the wall such as picture frames, wall shelves, wall clocks, etc...

- Our installers can help to provide drilling services after the facility responsibility is waived under customer requests.