DELIVERY & ASSEMBLING POLICY
ILM offers free nationwide shipping for orders from 2 million VNDs.
For orders under 2 million VNDs:
- Online shopping with delivery address in HCMC: Free delivery
- In-store shopping/ Online shopping with delivery address in suburbs of HCMC & other provinces: Delivery fee is based on the service price list of Viettel Post. ILM staff will contact you to discuss about the delivery fee and other service charges (if any).
- We make every effort to fulfill your order within 03 business days from the order date. In special cases, ILM staff will contact customers for more specific details.
- Only 01 delivery address will be applied to each order. ILM will separate your order if having more than one delivery address. Any discount/ promotion/ offer on the total amount of order may no longer be valid in case of splitting order upon delivery.
- Your order will be canceled after 3 unsuccessful delivery. Payment/ Deposit refund will be applied according to Return Policy.
- If the products delivered to you is damaged or not matched the order, please contact Index Living Mall within 3 days after delivery for product exchange
- ILM always provides free installation service for customers.
- The installation does not include drilling fee to hang products on the wall such as picture frames, wall shelves, wall clocks, etc...
- Our installers can help to provide drilling services after the facility responsibility is waived under customer requests.