DELIVERY & ASSEMBLING POLICY

 

I. Delivery Policy


DELIVERY FEE:

⮚        Order value (after discount): above 2 million VND: Free delivery

⮚        Order value (after discount) below 2 million VND:

1. Customers purchase at store:

+ FURNITURE products: Index will deliver the product to your address. Shipping fees will follow Viettel Post’s price list.

+ HOME DECORATION products: please bring home the product after you buy. If you would prefer delivery, shipping fees are priced according to Viettel Post’s price list.

 

2. Online Shopping:

+ For orders with delivery address within Ho Chi Minh City area: No delivery cost

+ For orders with delivery address outside of Ho Chi Minh City: shipping fees will follow Viettel Post’s price list. Our operation staff will contact you if there are any other add-on costs (if any).

 

DELIVERY PROCESS:

We make every effort to fulfill your order within 03 business days from the order date. Index staff will contact you if there is any unexpected issue occurred.

 

OTHER:

+ Terms only apply for one address per-order. If customers require their orders shipped to more than 1 address, Index Living Mall will split the bill; and in this case, promotion, or discount is not applicable.

+ In the event a delivery cannot be completed within 3 attempts; your order will be cancelled. Any refunded fees will be based on the Return & Exchange Policy

+ If the products delivered to you is damage or not matched the order,  please contact Index Living Mall within 3 days after delivery for product exchange.

II. Assembling Policy


- As part of our JOY Service commitment, our technicians are available to help with all your furniture assembly needs at your home or office.

 

- Assembly fee does not include wall hanging services which require wall drilling. For example, picture frame, wall shelf, wall clock, etc.

- Our technicians can help customer with wall drilling under customer’s request, after facilities responsibility is waived under customer requests