DELIVERY & ASSEMBLING POLICY
I. Delivery Policy
⮚ Order value (after discount): above 2 million VND: Free delivery
⮚ Order value (after discount) below 2 million VND:
1. Customers purchase at store:
+ FURNITURE products: Index will deliver the product to your address. Shipping fees will follow Viettel Post’s price list.
+ HOME DECORATION products: please bring home the product after you buy. If you would prefer delivery, shipping fees are priced according to Viettel Post’s price list.
2. Online Shopping:
+ For orders with delivery address within Ho Chi Minh City area: No delivery cost
+ For orders with delivery address outside of Ho Chi Minh City: shipping fees will follow Viettel Post’s price list. Our operation staff will contact you if there are any other add-on costs (if any).
We make every effort to fulfill your order within 03 business days from the order date. Index staff will contact you if there is any unexpected issue occurred.
+ Terms only apply for one address per-order. If customers require their orders shipped to more than 1 address, Index Living Mall will split the bill; and in this case, promotion, or discount is not applicable.
+ In the event a delivery cannot be completed within 3 attempts; your order will be cancelled. Any refunded fees will be based on the Return & Exchange Policy
+ If the products delivered to you is damage or not matched the order, please contact Index Living Mall within 3 days after delivery for product exchange.
II. Assembling Policy
- Assembly fee does not include wall hanging services which require wall drilling. For example, picture frame, wall shelf, wall clock, etc.
- Our technicians can help customer with wall drilling under customer’s request, after facilities responsibility is waived under customer requests