Purchase Policy

1. Deposit

For customers purchasing furniture products on the website and at the store, the deposit fee is 20% of the total value of the furniture. For home decoration products, if purchased at the store, customers are required to pay 100% upon purchase.

If customers cancel their order within 24 hours from the time of placing the order, Index Living Mall (ILM) will refund the deposit. In case of cancellation after 24 hours, customers are required to bear the cancellation fee which includes 15% of the order value + two-way shipping costs from the store to the customer's house. For online orders, the two-way shipping fee is calculated from the center of HCM City to the customer's house. The shipping fee is based on the listed fee of Nhất Tín Logistics.

In cases where customers have made a partial deposit, the remaining amount will be paid upon delivery. If customers refuse to receive the goods without product defects, Index has the right to cancel the order and the deposit will not be refunded.

If customers receive defective or incorrect products, Index is responsible for replacing the correct product within 03 days from the unsuccessful delivery date. If Index does not have a similar replacement product, Index will cancel the order and refund the deposit received within 15 days. For international credit card transactions, the refund time will depend on the issuing bank.

2. Payment

Index accepts payment methods as below:

• Cash,
• Domestic ATM card/ Internet banking,
• Visa/Master Card,
• Other online payment gateways.

When customer makes full payment in advance, this mean the order is confirmed. The refund of advanced payment will follow Return & Exchange Policy.

3. VAT invoice

For all orders, customers will receive a VAT invoice released after paying total purchase value and the delivery is completed.