Purchase Policy

1. Deposit

- Index Living Mall requires a deposit in order to secure products for Furniture products. The deposit fee will be equal to 20% of the final purchase price.


Full payment is required for these following products:

+ Home Decoration Items

+ Promotion items

+ Orders to be delivered outside of the Ho Chi Minh City and other provinces.


When customer makes partial payment in advance, the remaining payment will be made in full when the product is delivered. If customer refuses to receive the product, Index Living Mall reserves the right to cancel your order with no refund on the deposit.


The Refund of deposit will follow the Return & Exchange Policy. Please review Return & Exchange Policy below.

2. Payment

Index accepts payment methods as below:

-          Cash

-          Domestic ATM card, Internet banking

-          Visa/Master Card

-          VNPay.


When customer makes full payment in advance, this mean the order is confirmed. The refund of advanced payment will follow Return & Exchange Policy.


3. Storage

A storage fee of 10,000 VND/cmb/day will be applied to any order held for over 31 days from the date of purchase.

After 60 days from the date of purchase, Index Living Mall reserves the right to cancel your order with no refunds 

4. Invoice

With all orders, you will receive a VAT invoice which is issued on the day of delivery or purchase if in store