WARRANTY POLICY

Index Living Mall is very sorry if your items are defective and in need of warranty. But please note that your items include a free warranty if the following conditions are met:

  • Product was manufactured and purchased directly from Index Living Mall
  • Product damage is the result of the manufacturer and not related to accidental damage, misuse, modification, or third-party components such as electricity, water, termite, chemistry, etc
  • The warranty period is still valid

Warranty period:

  • Furniture: 1 year
  • Mattress: 3-5 years in cases of partial subsidence over 4cm
  • Fittings & hinges: 25 years
  • Clock engines & Lightings: 1 year, not including bulbs or malfunction use.
  • Home decoration products: Warranty is not applicable.

QUALITY WARRANTY

Index Living Mall products have been tested and tested to guarantee the production quality according to the highest standards. For this reason, we are able to guarantee a limited warranty which covers the materials and defects caused by the production of the product. Please bring the original receipt or warranty card to show to the customer relations counter to obtain rights under this warranty. The company reserves the right to not guarantee the product if you do not have an original receipt or warranty card to show.

WARRANTY TERMS

This warranty covers products that are defective in production for a period of 01 year - 25 years (subject to additional conditions) from the date of receiving the product. The company reserves the right to cancel the product warranty if it is found that product damage is caused by the impact during malfunction use, environment influences (too humid, too dry, termite, etc.), or other agents like electric, water, chemicals or not suitable cleaning solutions.

In case of damage, but the company is unable to procure materials or parts in the same item for repair or replacement during the repair period, the company reserves the right to procure materials with specifications and equally standard as a replacement.

If the company considers that your product is within the warranty terms, the company reserves the right to decide to proceed with the replacement of replacement parts.

In cases that your product has been replaced with parts or has been repaired, the warranty period of the product will remain effective from the day you receive the product, which does not extend the time from the date the product is repaired.

This warranty only covers products used within the household.

The company reserves the right to check and decide whether the product is within the warranty terms or not.

The company reserves the right to change the terms and conditions of the warranty without prior notice.

The terms and conditions of this warranty cover through both online & offline purchases.