RETURN AND EXCHANGE POLICY

- Customers should check the delivery of items carefully in terms of color, type, model, and accessories to ensure they are all in good condition before taking them.

- All returns must be made within 3 days of purchase. After 3 days, there is penalty fee based on you purchased products.

●        Items are able to exchange-return if:

+ Products are in full-priced and not in Non-refundable/No return list as below, undamaged, unused, warranty stamp intact and bill.

 

●        No-exchange /No-return items

+ Home Decoration Items

+ Discount Products over 20%

+ Promotion Products

+ Clearance, Sample

+ Drap, blankets are unpacked

 

●        Exchange-Return process:

+ Step 1: Customers can contact us via hotline: 1900 63 60 96 or email: cskh@indexlivingmallvn.com for your exchange request.

+ Step 2: Index will contact you within 2 working days from the date we receive the request. We reserve the right to extend the standard response time in exceptional cases with a prior notice given to the customer.

+ Step 3: Customers please ship or bring your items and your receipt to Song Hanh store (30 Song Hanh, Dist.2, HCMC) for exchange process.

 

●        Exchange fee:

+ Exchange fee within 3 days includes delivery 2 ways, product appraisal 150,000 VND/item and other service charge if any.

+ Exchange fee for more than 3 days: 20% for penalty, delivery 2 ways, product appraisal 150,000 VND/item and other service charge if any.

 

●        Return fee:

+ Return fee for within 3 days: 20% for penalty, delivery 2 ways, product appraisal 150,000 VND/item and other service charge if any.

+Return fee for more than 3 days: 30% for penalty, delivery 2 ways, product appraisal 150,000 VND/item and other service charge if any.

Please note: Service fee and delivery charges incurred from the original order will not be refunded.